Patient Services

Patient Care & Hospital Guide

Essential information regarding hospital admissions, PM-JAY / Ayushman Bharat benefits, visiting guidelines, and patient rights.

Ayushman Bharat / PM-JAY Scheme Assistance Desk

Cashless Healthcare Under Government Health Schemes

DEMO_TRIAL assists eligible beneficiaries under applicable government healthcare schemes including PM-JAY / Ayushman Bharat for covered secondary and tertiary inpatient treatments and surgical procedures.

01. Required Documents

Aadhaar Card, valid Ayushman Card / Ration Card with family registration.

02. Ayushman Helpdesk

Dedicated hospital counter on Ground Floor for eligibility check and biometric verification.

03. Cashless Treatment

Inpatient bed charges, surgery, medications, and diagnostics as per scheme pre-authorization guidelines.

*Note: Final coverage is strictly subject to official portal verification, scheme empanelment rules, package availability, and regulatory guidelines.

Admission Process

  • Consultant Recommendation: Inpatient admission is initiated upon doctor's clinical evaluation.
  • Registration & Room Selection: Choose from Deluxe Single, Semi-Private, or General Ward accommodations.
  • Emergency Admission: Immediate 24×7 bed allocation and stabilization for trauma/critical care patients.

Discharge Process

  • Clinical Clearance: Treating specialist reviews patient recovery status and authorizes discharge.
  • Discharge Summary & Prescription: Detailed discharge card with medication guidelines and follow-up date.
  • Transparent Final Settlement: Clear itemized bill provided with receipt for insurance or reimbursement.

Visitor Policy & Hospital Guidelines

Visiting Hours

Morning: 11:00 AM - 01:00 PM

Evening: 05:00 PM - 07:00 PM

Strictly 1 visitor at a time to prevent infection risk.

ICU / CCU Visitation

Morning: 11:30 AM - 12:00 PM

Evening: 05:30 PM - 06:00 PM

Restricted access with mask and sanitization mandatory.

Attendant Passes

1 Attendant Pass issued per patient room.

24x7 entry permitted for designated attendant.

Patient Rights & Dignity

Every patient at DEMO_TRIAL has the right to considerate, respectful, and confidential medical care regardless of gender, religion, or background. Patients are entitled to clear information regarding their medical diagnosis, proposed treatment options, associated risks, and transparent estimates of healthcare costs.

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